Behavior-Based Interviewing for Reliable, Loyal Volunteers

How would you like to master an interviewing technique that increases the retention and overall fit of highly specialized, high commitment volunteers ― volunteers like the docents, advocates, or group leaders that you need to sustain your program? Behavior-based interviewing has been demonstrated to lower volunteer drop out rates and raise the average volunteer time commitment. It also increases the likelihood that the volunteers you bring on board will be reliable, cooperative, and motivated to do their best. This workshop is taught by Elisa Kosarin, CVA, Volunteer Engagement Specialist, Twenty Hats. Using this interview method while recruiting and screening volunteers for a Court Appointed Special Advocates (CASA) program, Elisa’s program experienced a decrease in volunteer drop outs from 25% to 2%, and an increase in volunteers remaining 5 years or longer from 29% to 48%. Wouldn’t you like to see similar outcomes for your program?